Customer Support

Point of Contact

Email Support

Support@TheAutoJeweler.com

Phone Support (Available Mon-Fri, 9 AM – 5 PM CST)

+1 (781) 436-2536

FAQ

Contact The AutoJeweler Today!

Need Assistance? We’re Here to Help! At the AutoJeweler, customer satisfaction is our top priority. Whether you have questions about our LED illuminated emblems, need help with an order, or require assistance with installation, we’re happy to assist you.

RETURN POLICY

Customers may return an item within 30 days from order date with an approved RMA (Return Merchandise Authorization Number). A photo of the items you wish to return must be provided prior to the return being approved. All returns are subject to a 15% restock fee and items are only eligible for return if they are in like-new condition and uninstalled. Returned items must not show any signs of use or handling, such as scratches, dirt, fingerprints ect. Any items that do not meet these conditions will not be eligible for return.

    EXCHANGE POLICY

Customers may request an exchange within 60 days from the order date with an approved Return Merchandise Authorization (RMA) number. To initiate an exchange, a photo of the item(s) must be provided before return approval.

EXCHANGE ELIGIBILITY

✔ Items must be in like-new, uninstalled condition to qualify.
✔ If the item shows minor handling signs (e.g., light scuffs, fingerprints), a 15% restocking fee may apply.
✔ If the item shows significant wear or damage (e.g., scratches, dirt, strong odors), the product may not be eligible for exchange. If approved, a 35% restocking fee will be applied.
To avoid restocking fees, ensure the product is properly packed and returned in brand-new condition. Exchanges should be sent to Luminous Badges in secure packaging to prevent damage in transit.For assistance, contact our support team to request an RMA.

   ORDER & SHIPPING INQUIRIES

For updates on your order status, tracking information, or shipping details, please visit our Order Tracking Page or email us with your Order Number in the subject line.

   WARRANTY CHECKLIST

Step 1: Troubleshoot / Identify the issue
Sep 2: If the problem persists after troubleshooting please submit a claim above and select warranty under the I need help with section

FILING WARRANTY CLAIM CHECKLIST

Please Include the following in your warranty claim submission:
1: Your first and last name
2: order number
3: Detailed explanation of the issue
4: Clear pictures or video showing problem & how the controller / product is wired to the vehicle
5: Description of what troubleshooting steps you took to solve the topic (this will speed up the warranty process significantly)