Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for choosing AutoJeweler LLC. Please review the following shipping terms to understand how your order will be processed, shipped, and handled throughout the delivery process.

1. Shipment Processing Time

  • Standard in-stock orders: processed within 1–2 business days.
  • Custom orders: including custom painted items and RGBW Flow-Series badges, may take up to 5 weeks depending on complexity.
  • Orders are not processed on weekends or holidays.

During periods of high order volume, shipments may experience short delays. Additional transit time from the carrier may also apply. If a significant delay occurs on a non-preorder item, AutoJeweler will contact you via email.

2. Incorrect Shipping Address or Address Changes

  • Orders ship to the exact shipping address entered at checkout.
  • If the address is incorrect, incomplete, changed after purchase, or undeliverable, the customer assumes full responsibility for any lost, misdelivered, or unclaimed packages.
  • Address changes can only be made BEFORE a shipping label is created.

Once a package is marked “Delivered” by the carrier, AutoJeweler LLC is no longer responsible for receipt or retrieval.

If a package is returned to sender, the customer is responsible for all reshipping charges.

3. Lost or Stolen Packages

If a package is lost in transit, please contact us immediately to initiate a carrier investigation.

  • A replacement order will not be shipped until the carrier confirms the package is lost or misdelivered.
  • AutoJeweler is not responsible for stolen packages or deliveries made to unsecured locations.
  • We strongly recommend using a secure delivery address (for example, a business address) if package theft is a concern.
  • If the carrier confirms misdelivery or loss, AutoJeweler will ship a replacement at no cost.

We do not offer refunds for packages confirmed delivered but not received.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

International customers are responsible for any customs duties, VAT, or import fees imposed by their country.

5. International Shipments

International shipping rates are calculated and displayed at checkout. Please note the following:

  • Customs duties, import taxes, VAT, brokerage fees, and any country-specific charges are NOT included in the product price or shipping cost.
  • These fees are determined by your local customs authority and are the sole responsibility of the customer.

AutoJeweler LLC has no control over customs processing times and is not responsible for delays caused by customs inspections, clearance procedures, or import regulations.

Refused, unclaimed, or returned packages due to unpaid customs duties or import fees are not eligible for refunds.

By placing an international order, you acknowledge and agree to these terms.

6. Damaged Shipments / Goods

If your product arrives damaged, please contact us immediately. To ensure smooth processing, please review the following:

  • Damage must be reported within 5 days of delivery to qualify for support.
  • Claims submitted after this period may be denied due to carrier limitations.
  • AutoJeweler will assist in filing a claim with the carrier; however, claim approval is at the carrier’s discretion.

Visible Damage Upon Delivery

  • If the package arrives visibly damaged (crushed box, torn packaging, bent products), you may refuse delivery or request a Return to Sender if unopened.
  • Once the package is returned to us, a replacement shipment will be issued.

Damage Discovered After Delivery

  • Document all issues with clear photos.
  • Contact us immediately so we can guide you through next steps.

7. Missing Items From Shipment

If you believe an item is missing from your order:

  • Notify us as soon as possible. Claims submitted after an extended period may not be eligible.
  • Provide a clear photo of all items received to assist our investigation.
  • Once confirmed, missing items will be shipped at no additional cost.

8. Backorders & Preorders

  • Products marked as backorder or preorder will ship based on the estimated ship date shown on the product page.
  • Ship dates are estimates and may be updated as manufacturing timelines change.

9. Customer Support

For any shipping-related questions, please contact us:

Email: support@theautojeweler.com

Address:
AutoJeweler LLC
6403 Bull Island Road
New Iberia, LA 70560